Terms of Use

Last updated: 29 September 2026

These Terms of Use (“Terms”) are a binding agreement between you and Bistriy Sp. z o.o. (“Bistriy”, “we”, “us”) governing your use of BugsRadar: the website bugsradar.com, the web app app.bugsradar.com, the API at api.bugsradar.com and the BugsRadar packages on NuGet, npm and PyPI (together, the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Who we are

The Service is operated by:

2. Eligibility and your account

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of an organization, you confirm that you are authorized to accept these Terms for it.

You sign in with your email address via a one-time link. You are responsible for keeping access to your email secure and for the activity in your account. Keep your projects' API keys secret: anyone who has a key can send events to your project. If a key leaks, regenerate it in the web app. Tell us promptly about any unauthorized use of your account.

3. The Service

BugsRadar receives errors and other events from your applications and delivers them to the channels you connect to a project: the first occurrence of an error, then the count of its repeats, or bundles when a channel can't keep up. How this works is described on bugsradar.com and in the documentation. We may change, add or remove features of the Service over time.

4. Plans and payment

The plans, their prices and what each plan includes are shown on the Pricing page (https://bugsradar.com/pricing/). The Free plan is free of charge. Prices include applicable taxes.

All payments are processed by Stripe. Refunds and payment disputes are also handled through Stripe.

A paid plan renews automatically at the end of each paid period, monthly or yearly, until you cancel it. You can cancel it in the web app at any time; the plan stays active until the end of the period you have paid for. If a payment is disputed, the plan ends at the end of the current period.

If a renewal payment fails, your plan keeps working while Stripe retries the payment. If the payment does not go through, the plan ends.

When a paid plan ends, your account moves to the Free plan. If it has more projects or channels than the Free plan includes, or uses features the Free plan does not include, error alerts are paused until you delete the extras or renew the plan. We let you know in your channels when a paid plan ends.

You can move from Pro to Business at any time; the unused part of the current period is credited. You cannot move from Business to a lower plan.

On the Free and Pro plans, the CLEF input for Seq clients (api.bugsradar.com/api/v3/clef, see the documentation) accepts up to 50 requests per minute per project. Requests above that are answered with HTTP 429 and a Retry-After header, and the client may send them again later. The limit applies to the CLEF input only: events sent through the BugsRadar packages and the HTTP endpoint for scripts are not limited this way. The Business and On-Premises plans have no such limit.

On the Business plan, we send the first reply to a support request within 24 hours on business days (Monday to Friday, except public holidays in Poland). Solving the issue may take longer.

5. Fair Use Policy

“Unlimited” in our plans, such as unlimited events per month, means unlimited use for the normal operation of your applications. We reserve the right to limit or block an API key that creates abnormal load on the Service, such as traffic resembling a denial-of-service (DDoS) attack, whether deliberate or caused by an error in your application.

6. Your channels and third-party services

Channels work with the credentials of your own accounts at Telegram, Discord or Pushover. You confirm that you are allowed to use those accounts and credentials for this purpose. Messages sent through them are subject to those services' own terms and limits. BugsRadar follows those limits: it may delay messages, bundle them, or turn a channel off after the service keeps refusing them.

Telegram, Discord and Pushover are independent third parties. We are not responsible for their availability, for their handling of your messages, or for changes to their services.

7. Your applications' data

You are responsible for the content of the events your applications send, including any personal data of your own users in them. For that data you are the controller and we process it on your behalf, as described in our Privacy Policy. Do not send passwords, access tokens, payment card data or special categories of personal data in events.

You keep all rights to your data. You grant us a limited, non-exclusive license to process it solely to provide the Service to you.

8. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose.
• Send through BugsRadar messages that are not about the operation of your own applications, such as advertising or spam, or send messages to people who have not agreed to receive them.
• Use another person's API key, account or channel credentials without their permission.
• Overload, disrupt or probe the Service, or bypass its security or the limits of your plan, for example by creating several accounts.
• Reverse engineer the Service, except the BugsRadar packages on NuGet, npm and PyPI, whose license allows it.

We may refuse requests or suspend an account to protect the Service and its users.

9. Availability and delivery

We work to keep the Service available and to deliver every event, but we do not guarantee that the Service will be uninterrupted or that every event will be delivered. Delivery depends on your channels and on the services behind them. Events that have not been delivered yet can be lost, for example when a channel keeps failing or when our service restarts. BugsRadar does not keep copies of events, so lost events cannot be sent again.

10. Intellectual property

The Service, including our names, logos, designs, texts and software, is owned by us or our licensors and protected by intellectual-property laws. We grant you a personal, non-transferable, revocable license to use the Service for its intended purpose. The BugsRadar packages on NuGet, npm and PyPI are open source under the MIT License, which governs your use of the package code.

11. Termination

You may stop using the Service at any time and ask us to delete your account, as described in the Privacy Policy. We may suspend or terminate your access if you violate these Terms, create risk or legal exposure for us or others, or where required by law. Sections that by their nature should survive termination, including the disclaimers, the limitation of liability and indemnification, will survive.

12. Disclaimers

The Service is provided “as is” and “as available”. To the extent permitted by law and without limiting your mandatory rights as a consumer, we give no warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. BugsRadar is a notification service: it does not replace your own logging, monitoring or backups.

13. Limitation of liability

Nothing in these Terms excludes or limits our liability where it cannot be excluded or limited under applicable law - including liability for death or personal injury caused by our negligence, for intentional harm or gross negligence, or your mandatory rights as a consumer. Subject to that, and to the maximum extent permitted by law, Bistriy is not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, including losses caused by an error you were not notified about. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the claim or EUR 50.

14. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Bistriy from claims, damages and expenses (including reasonable legal fees) arising from your use of the Service, the data your applications send, or your violation of these Terms or the rights of others.

15. Complaints and dispute resolution

You can raise any complaint about the Service by emailing support@bistriy.com. We will acknowledge your complaint and respond within 14 days. If you are a consumer, you may also use out-of-court complaint and redress mechanisms; in Poland these include the permanent consumer arbitration courts (stałe polubowne sądy konsumenckie), the municipal or district consumer ombudsman (miejski/powiatowy rzecznik konsumentów) and the Office of Competition and Consumer Protection (UOKiK, uokik.gov.pl). Using these mechanisms is voluntary.

16. Changes to these Terms

We may update these Terms from time to time. We will revise the “Last updated” date above and, where a change is significant, notify you by email or in the web app. Changes take effect when posted, and your continued use of the Service means you accept the updated Terms. Where a change materially reduces your rights, we will give reasonable prior notice.

17. Governing law

These Terms are governed by the laws of Poland, without regard to conflict-of-laws rules, and the competent Polish courts have jurisdiction. If you are a consumer, you also enjoy the protection of any mandatory provisions of the law of the country in which you live, and mandatory rules on which courts may hear your dispute are unaffected.

18. Contact

Questions about these Terms? Email support@bistriy.com, or write to us at the address in section 1.